Terms of Use

Giftiicon Solutions India Private Limited is the owner of the domain ‘www.giftiicon.com’ (“Website”) and the Giftiicon mobile application (“Application”).

The Company offers this Platform (defined below), including all content, information, tools and services available from this Platform to you, the user, subject to your acceptance of all terms, conditions, policies and notices stated here.

ACCESSING, BROWSING OR OTHERWISE USING THE PLATFORM INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS UNDER THESE TERMS OF USE, SO PLEASE READ THE TERMS OF USE CAREFULLY BEFORE PROCEEDING.

It is strongly recommended that you read and understand these Terms of Use carefully, as by accessing the Platform, you agree to be bound by the same and acknowledge that it constitutes a binding agreement between you and the Company. If you do not agree to the Terms of Use, you should not use or access the Platform for any purpose whatsoever.

The Terms of Use may be updated from time to time by the Company. It is therefore recommended that you review the Terms of Use, as available on the Platform, each time you access and/ or use the Platform.

Definitions

“Gift” shall mean a gift purchased by the Sender which shall be specifically designated by an Order ID.

“Gift code” is a six(6) digit code , which can be used by the Receiver to avail exciting gifts.

“Giftwish” shall mean the wish list.

“Giftiicoin” shall mean the virtual coin which can be used by the User to make any transaction in the platform. 1 Giftiicoin is equivalent to 1 rupee.

“Gift Together” shall mean sending gift to one Receiver by many Senders.

“Group Gift” shall mean sending gifts to many Receivers by a Sender at a time.

“Partner” shall mean the on boarded brands whose products are available in the application

“Platform” shall mean the Mobile Application, as the context may permit.

“Product(s)” shall mean and include all items listed on the Platform for sale,

“Receiver” shall mean and include any legal person, entity or users, for whom the Gift is purchased or procured by the Sender.

“Sender” shall mean and include any legal person, entity or users, who desires to purchase Products, using the Platform.

“Tease” shall mean sending request to someone to get a gift.

“User/user”, “You/you”, “Your/your” means any natural or legal person who visits, browses, accesses or uses the Platform.

“Use” or “Using” means to browse, access, view, avail services or other benefits from using the Platform.

“We”, “Company”, “us” and “our” means Giftiicon Solutions India Private Limited and its affiliates, officers, employees, agents, partners and licensors.

“Wrap” shall mean the checkout process, for procuring or buying the Products, through the Platform and shall be specifically designated by an Order ID which can be used by you for obtaining details about the product including without limitation details of the status of such purchase.

Account and Registration Obligations

If you use this Platform, you are responsible for maintaining the confidentiality of your account and for restricting access to your personal device to prevent unauthorised access to your account.

You can access and update much of the information you provide through your account. You agree and acknowledge that you will use your account on the Platform to purchase Products only for personal use and not for business purposes. The Company reserves the right to refuse access to the Platform, terminate accounts, remove or edit content at any time without notice to you.

As part of the registration process on the Platform, we may collect the following personally identifiable information about you: name including first and/or last name, email address, mobile phone number, contact details, demographic profile (like your age, gender etc.) and information about the pages on the Platform you visit and access, the links you click on the Platform, the number of times you access the page and any such browsing information.

Further the Company may allow the Users to register and log into their accounts through One Time Password (OTP).

Access to the Platform

We will do our utmost to ensure the availability of the Platform is uninterrupted and that the transmission is error-free. However due to the nature of the internet this cannot be guaranteed.

Also, your access to the Platform may be occasionally suspended or restricted to allow for repairs, maintenance or the introduction of the new facilities or services at any time without prior notice.

Eligibility

Persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvent etc. are not eligible to use/access the Platform.

However, if you are a minor i.e. under the age of 18 (eighteen) years, you may access the Platform under the supervision of an adult parent or legal guardian who agrees to be bound by the Terms of Use. You are however prohibited from purchasing any Product(s) which is for adult consumption, the sale of which to minors is prohibited.

The Company, in its sole discretion and without any liability, reserves the right to terminate or refuse your registration, or refuse to permit use/access to the Platform, if:

it is discovered or brought to the notice to you do not conform to the eligibility criteria; or
Company has reasons to believe (including through evaluation usage patterns) that the eligibility criteria is not met; or
there is a breach the terms of the Terms of Use.

License & Site access

The Company grants you a limited, non-transferable, license to access and make personal use of the Platform and not to download (other than page caching) or modify it, or any portions of it, except with written consent of the Company.

The license does not include any right to resale or right to make commercial use of this Platform or its contents including but not limited to:

any collection and use of any Product listings, descriptions, or prices;
any derivative use of the Platform or its contents; any downloading or copying of account information for the benefit of another merchant;
or any use of data mining, robots, or similar data gathering and extraction tools.

This Application or any portion of the same may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of the Company. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of the Company and its affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilizing the Platform’s name or trademarks without the express written consent of the Company. Any unauthorized use terminates the permission or license to use the Platform.

You shall not attempt to gain unauthorised access to any portion or feature of the Platform or any systems or networks connected to the Company, by hacking, crawling, scraping, , or any other means.

You hereby agree and undertake not to host, display, upload, modify, publish, transmit, update or share any information that:

belongs to another person and to which you do not have any right;
is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;
harms minors in any way;
violates any law for the time being in force;
deceives or misleads the addressee about the origin of such messages communicates any information which is grossly offensive or menacing in nature;
impersonates another person;
contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;
threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offense or prevents investigation of any offense or is insulting any other nation;
is misleading or known to be false in any way.

Any unauthorized use shall automatically terminate the permission or license granted by the Company.

Data Ownership and Intellectual Property Claims

All the content included in this Platform including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software is the property of the Company and its affiliates and is protected by laws of India. All software used in this Platform is the property of the Company, its affiliates and is protected by India’s copyright laws.

You may not extract/ or re-utilise parts of the contents of the Platform without the Company’s written consent.

The Company and its affiliates respect the intellectual property of others. If you believe that your intellectual property rights have been used in a way that gives rise to concerns of infringement, please write to us at the Contacting Us section mentioned below.

Pricing

All the Product(s) listed on the Platform will be sold at the price listed unless otherwise specified. Although prices of most of the Product(s) do not fluctuate on a daily basis but some of the commodities . Further all the Product(s) listed on the Platform confirm to the requirements under the applicable laws including but not limited to license or registration required under the Food Safety and Standard Act, 2006.

Payment

You as a User, understand that upon initiating a transaction you are entering into a legally binding and enforceable contract with the Company to purchase the Products from the Company using the payment facility, and you shall pay the transaction price through your issuing bank to the Company or through any other medium acceptable to the Company.

Once the payment is completed, a voucher will be generated and could be send to ultimate consumer.

Company reserves the right to refuse to process transactions by Users with a prior history of questionable charges including without limitation breach of any agreements by User with the Company or breach/violation of any law or any charges imposed by issuing bank or breach of any policy.

Company may delay notifying the payment confirmation if the Company deems suspicious.

The User acknowledges that the Company will not be liable for any damages, interests or claims etc. resulting from not processing a transaction/transaction price or any delay in processing a transaction/transaction price which is beyond control of the Company.

Delivery

Giftiicon provides offline gifting services by entering into contractual relationship with the Merchants.

The users can access the product/service listed on the Giftiicon application and purchase the Redemption code, which can be redeemed at the stores.

Products:

Delivery of a product for which redemption code is purchased by you through the Giftiicon Application may either be undertaken directly by you or through third party who may be available to provide the service to you (Delivery Partners).

Giftiicon is merely acting as an intermediary between you and the Delivery Partners, or you and the Merchants, as the case may be.

The acceptance by a Delivery Partner of undertaking delivery of your order shall constitute a contract of service under the Consumer Protection Act, 2019 or any successor legislations, between you and the Delivery Partner, to which Giftiicon is not a party under any applicable law. It is clarified that Giftiicon does not provide any delivery or logistics services.

Where Giftiicon is facilitating delivery of an order placed by you, Giftiicon shall not be liable for any acts or omissions on part of the Delivery Partner including deficiency in service, wrong delivery of order, time taken to deliver the order, order package tampering, etc.

You may be charged a delivery fee for delivery of your order by the Delivery Partner or the Merchant, as the Delivery Partner or the Merchant may determine (“Delivery Charges"). You agree that Giftiicon is authorized to collect, on behalf of the Merchant or the Delivery Partner, the Delivery Charges for the delivery service provided by the Merchant or the Delivery Partner, as the case may be. The Delivery Charges may vary from order to order, which may be determined on multiple factors which shall include but not be limited to Merchant / Store, order value, distance, time of the day. Giftiicon will use reasonable efforts to inform you of the Delivery Charges that may apply to you, provided you will be responsible for Delivery Charges incurred for your order regardless of your awareness of such Delivery Charges.

In addition to the Delivery Charges, you may also be charged an amount towards delivery surge for delivery of your order by the Delivery Partner or the Merchant, as the Delivery Partner or the Merchant may determine on the basis of various factors including but not limited to distance covered, time taken, demand for delivery, real time analysis of traffic and weather conditions, seasonal peaks or such other parameters as may be determined from time to time (“Delivery Surge"). You agree that Giftiicon is authorized to collect, on behalf of the Merchant, the Delivery Surge for the delivery service provided by the Merchant or the Delivery Partner, as the case may be. The Delivery Surge may vary from order to order, which may be determined on multiple factors which shall include but not be limited to Merchant, order value, distance, demand during peak hours. Giftiicon will use reasonable efforts to inform you of the Delivery Surge that may apply to you, provided you will be responsible for Delivery Surge incurred for your order regardless of your awareness of such Delivery Surge.

Service:

Service for which redemption code is purchased by you through the Giftiicon Application, will be shared with via message or Whatsapp. User needs to present the redemption code to the Merchant to avail the services.

If an offer becomes unavailable between your booking and before redemption, Giftiicon will cancel your order and the price will be refunded in the form of Giftiicoin.

Where Giftiicon is facilitating between the Users and Merchants for an order placed by you, Giftiicon shall not be liable for any acts or omissions on part of the Merchant including but not limited to deficiency in service, availability of appointments etc.

Advance booking of the service is mandatory before availing the service. Giftiicon is merely acting as an intermediary between you and the Merchants.

Digital Gift:

Digital Gift for which redemption code is purchased by you through the Giftiicon Application, will be shared with via message or Whatsapp. Receiver will receive the gift either via e-mail or can redeem the redemption code at Merchant’s website.

Link to Third Party

References on this Platform to any names, marks, Products or services of third parties or hypertext links to third party sites or information are provided solely for your convenience and such references do not in any way constitute or imply the Platform’s endorsement, sponsorship or recommendation of the third party information, product or service.

Company is not responsible for the content of any third-party sites and does not make any representations regarding the content or accuracy of material on such websites. If you decide to visit the link to any such third party websites, you do so entirely at your own risk.

Information

The Company shall not be made liable for any information displayed on the Product or any information which is published on the Platform regarding the Product as such information is obtained from the manufacturer of the Product “as is”.

Further the Company has taken utmost care to display the colours of the Products that appear on the Platform as accurately as possible. The Company shall not held liable if the Product ordered is different from the Order received due to the display of the colours on your monitor. Further we cannot guarantee that your monitor’s display of any of the colours will be accurate.

Redemption Policy

For any return, refund or cancellation of Product purchased or amount paid through the Platform, please refer to the Company’s Exchange, Return and Redemption Policy available at https://www.giftiicon.com/redemptionpolicy

The User agrees and acknowledges that Giftiicon shall not be responsible for-

- The image shown in the Application which is different from the actual product.

- The Partner’s services and goods, or services provided by them

- The availability of certain items from the catalogue

- Product liability of goods provided by Partners

Discount Coupon/Promo Codes:

Giftiicon can issue Discount Coupons or Promo Codes to its Users to receive certain percentage/ certain amount of discount while placing any order in the Application. User only has the right to use the discount coupon for their own purchase, and in any case, it cannot be sold or transferred to any other person.

Issuance of Discount Coupons/Promo Codes are on the sole discretion of Giftiicon and Giftiicon may restrict the use of Discount Coupons/Gift Codes based on some items or amounts. Discount Coupons/Promo Codes cannot be used after the expiration date and cannot be reused when a refund is made by cancellation or return after product purchase. Discount coupons / Promo Codes accumulated through purchase will be returned by the company when the purchase is cancelled. Users can only use one (1) discount coupon/Promo Code for one (1) product.

Giftiicoin

Giftiicoin can be provided to the Users through events and promotions. Giftiicoin is automatically extinguished if it is not used once during 12 months from the last use (refund, recharge, or purchase of Giftiicon through Giftiicoin).

The company may limit or stop the use of all or part of the Giftiicoin received by the User if it falls under any of the following reasons.

If the service cannot be maintained due to various circumstances of the company, such as the termination of the contract with the Partners.
In case of receiving and redeeming Giftiicoin retransmitted (resold) by illegal or illegal methods other than the service provided by the company.
In the case of redeeming the Giftiicoin received through a payment method using the name of another person without permission.
When there is a reason for force majeure such as natural disaster or national emergency.
In the event of other reasons for limiting the redemption of Giftiicoin specified in these Terms and Conditions.

If there is a case that the Giftiicon cannot be redeemed due to technical problems or other reasons attributable to the company, the company will extend the Giftiicon validity period or refund the Giftiicon in accordance with the refund policy.

Objectionable Material

You understand by using this Platform or any services provided on this Platform, you may encounter content which may be deemed to be offensive, indecent, or objectionable, which content may or may not be identified as such.

Please notify us immediately by writing to us at the address provided in the Contacting Us section mentioned below if you come across any objectionable content. Once this procedure has been followed, Company will make reasonable endeavours to remove such objectionable content complained about within a reasonable time.

Indemnification

You shall indemnify and hold harmless the Company, its subsidiaries, affiliates and their respective officers, directors, agents and employees, from any claim or demand, or actions including reasonable attorney’s fees, made by any third party or penalty imposed due to or arising out of your breach of these Terms of Use or any document incorporated by reference or violation of any laws, regulations or the rights of any third party.

Limitation of Liability

The aggregate liability of the Company, if any, that is established and ordered by a court of competent jurisdiction pursuant to a claim, shall in no event exceed the price of the Product charged from a User for purchases made pursuant to an Order under which such liability has arisen or has been established.

The Company shall not be liable for any illness or injury suffered by a Buyer, arising out of consumption/usage of a Product. The Company is merely providing the Platform and selling the Product(s) of the manufacturer/producer and thus any liability with respect to any Product lies with the manufacturer/producer.

The Company will not be responsible for any indirect or consequential loss regardless of the form of action or the theory of recovery.

Communications

When you visit the Platform you are communicating with us electronically. You will be required to provide a valid phone number while placing the order with us. We may communicate either by e-mail, SMS, phone call or by any other modes of communication.

For contractual purposes, you have consented to receive communication from us with respect to your use of the Platform, while gifting a product (or in the process of being placed) and communications for promotional purposes.

Events beyond our reasonable control

We will not be responsible for any delay or failure to comply with any obligations under these Terms of Use, if the delay or failure arises from any cause which is beyond our reasonable control.

Waiver

If you breach these conditions and we take no action it shall not be construed as a waiver and we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

Compliance with laws

As required by applicable law, if the Buyer makes a purchase of an amount equal to or above INR 2 00 000.00 (Rupees Two Lakhs Only), the Buyer will be required to upload or email a scanned copy of his/her PAN card on the Platform, with 24 Hours of making the purchase, failing which, the purchase made by the Buyer will be cancelled. The requirement to submit the PAN card arises only once and if it has been submitted once by the Buyer, it need not be submitted again. The purchase of the Buyer shall stand cancelled if there is a discrepancy between the name of the Buyer and the name on the PAN Card.

Governing law and jurisdiction

These Terms of Use shall be construed in accordance with the applicable laws of India. Any dispute or difference related to these Terms of Use shall be subject to the exclusive jurisdiction of the courts in Bangalore.

Change

We reserve at our sole discretion to change, modify, add or remove portions of these Terms of Use, at any time without prior notice to you.

Disclaimer

The Company, its affiliates, officers, employees, agents, partners make no representation and warranty of any kind, express or implied, including but not limited to (i) any representation or warranty as to the specifics (such as quality, value, etc.) of the Product(s) sold or proposed to be sold on the Platform. (ii) any expectation of the Users with respect to the Products. (iii) any representation or warranty related to provision of uninterrupted, timely, secure, accurate or error-free services.

Further you acknowledge and undertake that you are accessing the services on the Platform and transacting at your own risk and you are using the best and prudent judgement before entering into transactions through the Platform. You further acknowledge and undertake that you will use the Platform to order Product(s) for your personal use and not for business purposes.

Information regarding the Product(s), pricing, content, may be incorrectly reflected on the Platform due to some technical issue, typographical errors or Product information. In such an event the Company may cancel the Order placed by the Buyer.

Company may allow third parties to list their Product(s) on the Platform. Any liability arising in this case shall rest with the third parties and not the Company.

The Users may be able to avail certain services through the Platform which are provided by third parties, and such services shall be governed by such third party’s terms and conditions. Any liability arising in this case shall rest with such third parties and not the Company.

Contacting Us:

We can address any questions, comments and concerns about our practice with regards to the Terms of Use and for this purpose we are appointing a grievance officer. For any query customer can mail us at info@giftiicon.com