Refund & Cancellation

Giftiicon Solutions India Private Limited believes in helping its Users as much as possible and hence, we have a simple Refund and Cancellation Policy. The Refund and the Cancellation Policy is a part of the Terms of Use of the Platform. Orders once placed cannot be cancelled/ refunded/ under any circumstances except in the manner captured below.

Note: Any term which is capitalised shall derive its meaning from the Terms of Use.

CANCELLATION 

A. Once an Order is placed for a Product through the Platform, no cancellation of the Order shall be permitted.

B. You shall be only entitled to cancel your Order and claim a refund for the Order placed (as your sole and exclusive remedy) in case you do not get the confirmation of the Order.

C. Orders may be cancelled by the Company in any of the following cases: 

  • if it is suspected that a Buyer has undertaken a fraudulent transaction, or

  • if it is suspected that the User has undertaken a transaction which does not conform to or violates the Terms of Use, or

  • in case of unavailability of Product(s), or

  • for any reason which is beyond the control of the Company.

For such cancellations, the Company shall initiate the process of refund within 72 (seventy-two) hours and should refund the payment, if any, made by you under the relevant order within 10 (ten) working days.

 

Further, while precautions are being taken to ensure accuracy of product specification, the details of the Product as reflected in the Platform may be inaccurate due to technical issues, typographical errors or incorrect Product information and in such an event you shall be notified as soon as such errors comes to the notice of the Company. In such event the Company reserves the right to cancel your Order and grant credit or refund the value of the returned Product.  

 

We maintain a list of all fraudulent transactions and non-complying users, and reserve the right to deny access to such users at any time or cancel any Orders placed by them in future.

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